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This item
Original email
Task details
Category
Priority
High
Normal
Low
Due date
Status
Team
Assigned officer
Comments
Add
Activity
Send to officer
Officer responded
Reply and close
Split
Case
Emails sent
Cancel
Save
Split: add an item to this case
The email contains another request that needs its own task.
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Category
Priority
High
Normal
Low
What the item is (one line)
Cancel
Add task
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Original email
Items in this case
Acknowledgement sent to the customer when the case opened
Close
Officer responded
Record what the officer came back with. In production this is the officer's reply to the job card email.
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Officer's response
Cancel
Record response
Emails sent
×
Close
Send to officer
×
Team
Officer
Due date
Priority
High
Normal
Low
Note to officer (goes in the email)
Cancel
Preview job card email
Outgoing email
Generated from the task. In production this is sent by Power Automate from the shared mailbox.
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Subject
Cancel
Send